Frequently Asked Questions

Postpaid Plans
Prepaid Plans
  • 1) How do I purchase a plan?

    Simply follow the steps below to purchase the plan:

    • Dial *123# from your handset
    • Choose the “Special Promotions” option from the Menu
    • Choose a plan from the options listed.

    These plans can also be purchased at our online portal  – www.bmobiletopup.com

  • 2) How will I know that I have successfully added a plan to my account?

    When you purchase a new prepaid plan, you will receive a text message confirming your plan purchase.

  • 3) Can I purchase more than one plan, at the same time?

    Yes, you can purchase more than one plan, at the same time. Simply dial *123# to purchase any prepaid plan.

  • 4) If I buy multiple plans on my account, which one will be used up first?

    The plan usage priority will be based on expiry date. For example, if you purchase a 7 day plan plan and a 30 day plan, the 7 day plan will be used up first, followed by the month plan.

  • 5) Can I still buy other prepaid plans or participate in other promotions, while I have one of these plans?

    Yes, you can buy other prepaid plans or qualify for any active prepaid promotions, as required.

  • 6) Where can I call with these plans?
    • The Unlimited bmobile calls included in the plan can be used to call any bmobile number, except for premium numbers which will incur a charge.
    • Anywhere minutes can be used to call Digicel, Flow, Lisa Communications and Open Telecom, except for calls to premium numbers which will incur a charge.
    • Anywhere minutes can also be used to call USA, UK, Canada, Hong Kong, Ireland, China and India.
    • Note, premium numbers usually begin with 976 and are charged at rates specified by service provider. An example would be the 976-6000 used for Play Whe Picks.

    Pay as You Go rates will apply for any usage outside of the stated terms and conditions. Please visit our Prepaid page – Prepaid Rates for more information.

  • 7) How can I use the text messages in this plan?

    You can send text messages to any local or international mobile number. Texts to premium text services are not included in the unlimited text messages quota, since these are not sent to or received from a mobile number.

  • 8) How can I use my Unlimited Data?

    When using Unlimited Data, you should be guided by bmobile’s fair usage policy to avoid losing service. See further details of the policy here.

  • 9) When I travel, can I use data if my roaming bundle is depleted?

    Yes. If your roaming data bundle is depleted, you will receive a notification advising you of this. If you continue to use data while you’re abroad, standard international roaming rates will apply. See our international roaming rates here.

  • 10) How can I use my Unlimited free access to FB and Whatsapp messaging apps?

    Free access to messaging Apps applies to WhatsApp and Facebook Messaging only.

    Voice and Video calls not included.

    FB and WhatsApp messaging are available for local use and while travelling abroad in specific destinations. See details below on specific activity that is included or excluded from the plan.

  • 11) How can I use these plans when I travel abroad?

    The plans currently include the following for use while travelling abroad or roaming:

    • $215 Month Plan includes 1 GB Data for roaming
    • $349 Month Plan includes 3 GB of Data for roaming
    • FB and WhatsApp messaging can be used in specific international destinations :
    • Caribbean

    Anguilla, Antigua, Barbados, British Virgin Islands, Cayman Islands, Dominica, Grenada, Guyana, Jamaica, Montserrat, St. Kitts/Nevis, St. Lucia, St. Vincent, Turks & Caicos.

    • USA
    • United Kingdom
    • Canada

    Unlimited data, unlimited text messages, unlimited bmobile calls, local calls and calls to specific international destinations can only be used within Trinidad and Tobago.

  • 12) Can I buy other prepaid plans for use while travelling abroad?

    Yes, you can purchase a roaming plan. Simply dial *123# and choose “Roaming Plans” from the menu.

    Additional information on prepaid roaming plans can be found here.

  • 13) How do I enjoy more value from these plans?

    The following news sites are included, free of charge within the plans:

    • Trinidad Express – www.guardian.co.tt
    • Trinidad Guardian – www.trinidadexpress.com
    • Trinidad Newsday – www.newsday.co.tt
    • CNN – edition.cnn.com
    • BBC – www.bbc.com

    You can also enjoy the following apps with these prepaid plans – Facebook Messenger (video calls not included) and WhatsApp Messenger (video calls not included)

  • 14) Can I sign up to Auto renew the new plans?
    • Yes, all customers can subscribe to auto renew their prepaid plans. Simply, dial * 123, choose your plan and opt into Auto renew.
    • Auto renew allows prepaid customers to schedule the automatic purchase of any plans. When customers sign up for this service, you will not need to dial *123# to repurchase plans. You will be automatically charged the fee for the plan and receive the plan benefits, on the plan renewal date.
  • 15) Do I benefit from this new offer, if I have already purchased a plan?

    Yes, all customers who purchased a prepaid plan in the last two weeks will be automatically upgraded to the new plans, free of charge.

    The expiry date of your plan will remain the same.

  • 16) How will I know when my plan expires?

    When your plan expires you will receive an expiry message via text. The expiration date of unlimited usage will depend on the date you purchase a plan and which plan you purchase.

  • 17) Can I purchase these plans online?

    Yes, these plans can be purchased at our online portal – www.bmobiletopup.com

  • 18) If I switch to bmobile, can I purchase these plans?

    Yes, all customers who bring their number from another network can access these plans.
    You will also receive up to 50% discount when you buy specific plans. Dial *123# from your handset, choose “Special Promotions” for discounted prices.

    Plan NameRegular PriceYour PriceDiscount
    $99 7 Day Plan$99$7525%
    $215 30 Day Plan$215$10850%
    $349 30 Day Plan$349$26225%

    The discounted plans can be purchased for a maximum of three (3) times.

  • 19) Where can I call for further information about this promotion?

    For additional information you can dial 824-8788 or *100 from your handset or visit the bmobile FB or IG pages.

MiFi Postpaid Plan
CarHub - About
  • 1. What is CarHub by bmobile?

    CarHub by bmobile is a new service that allows our customers to experience a range of connected car features that will add an increased level of convenience, efficiency and security to their daily commute.  The solution enables the vehicle to transmit vital information to its owner via a mobile application.

  • 2. What are the key features of CarHub by bmobile?

    The key features of CarHub by bmobile include:

    • In-car wifi
    • Car location & monitoring service
    • Vehicle Route History
    • Driving behavior reports
    • Car diagnostics with mobile alerts
    • Vehicle health reports
  • 3. How does CarHub by bmobile work?

    Using the CarHub by bmobile is as Easy as 1-2-3.  Simply:

    • Download the CarHub mobile app to your SMART phone. (Note: app available for both android and iOS software)
    • Open app and scan QR code found on your dongle device
    • Complete onscreen registration
    • Plug in dongle device into the vehicle’s Onboard Diagnostic Port (OBDII port)
    • Start your vehicle

    CarHub by bmobile is now ready for use!

  • 4. What are the benefits of CarHub by bmobile?
    • Always stay connected on all your mobile devices with embedded wifi technology
    • Real time vehicle monitoring: always know the location of your vehicle, reduce/eliminate unauthorized use to enhance daily operations and real time fraud detection
    • Control fuel cost: Monitor driver behavior to reduce idle time for fuel savings up to 30%
    • Reduce maintenance expenses: Improve youth driving through driver coaching and real time behavior management (speeding, acceleration and braking), to keep your vehicles running smoothly and prevent accidents before they happen.
  • 5. What does CarHub by bmobile package include?

    Customers who purchase the bmobile CarHub package will receive:

    • A plug and play OBDII dongle device
    • Activated/Installed Sim card
  • 6. What are the fees associated with the bmobile CarHub service?

    The fees associated with the bmobile CarHub service include:

    Package Pricing

    Price PlanMonthly AccessBundled DataOut of Bundle RateEquipmentCost
    CarHub 3GB$100a3GB$0.40/mb$1000d
    CarHub 4GB$150b4GB$0.40/mb$300e
    CarHub 40GB$299c40GB$0.40/mbFREE

    Note: 

    All prices quoted are Vat Exclusive

    Vat inclusive Monthly access (a- $112.50, b- $168.75, c- $336.38)

    Vat inclusive Equipment cost (d-$1125, e-$337.50)

CarHub - Troubleshooting
Channel Partners
DirecText
  • 1. What is bmobile’s Direc Text service?

    With Direc Text, business persons (Enterprise, Small Businesses & Entrepreneurs) will have the ability to communicate with their customer base directly via SMS.

  • 2. How will the service work?

    The business will have access to an interactive web interface through which they can Send and Receive SMS messages. The messages sent can be on anything from new product & service launches, sales, prices, re stocking etc.

  • 3. How can customers acquire this service?

    Business customers can register

    • Via their TSTT Account Managers
    • Visit the bmobile website for more information

    Note: DirectText is only available to manage corporate accounts via their Account Manage

  • 4. What are the benefits of Direc Text?

    The benefits include:

    • Direct Communication to your OWN customer base
    • Control of the messages sent to your customers
    • Access to feedback from customers
    • Timely & Easy Communication
    • Cost effective Marketing & Advertising
  • 5. What are the costs associated with Direc Text?

    Gold Package

    • Monthly access fee $7,500 plus vat ($8,437.00 vat inclusive)
    • 7 Ussd slots per month
    • 13,000 monthly minimum
    • Ability to utilize SMS for 2 way messaging
    • Set up
    • Hosting of platform
    • Training as needed
    • SMS connectivity
    • Maintenance
    • Dedicated resource to handle messaging on TSTT behalf
    • Mobile Master control (MMC) to be branded with Blink/bmobile  powered by NOVO
    Tiered pricingTier sms messages out of pk ratesBoth Networks
    3001-6000$0.30
    <10,000$0.27
    <15,000$0.25
    >20,000$0.23

    Silver Package

    • Monthly access fee $5000 plus vat ($5,625.00 vat inclusive)
    • 4 USSD slots per month
    • 8,000 monthly minimum
    • Ability to utilize SMS for 2 way messaging
    • Set up
    • Hosting of platform
    • Training as needed
    • SMS connectivity
    • Maintenance
    • Dedicated resource to handle messaging on TSTT behalf
    • Mobile Master control (MMC) to be branded with Blink/bmobile powered by NOVO
    Tiered pricingTier sms messages out of pk ratesBoth Networks
    4001-6000$0.30
    <10,000$0.27
    <15,000$0.25
    >20,000$0.23

    Bronze Package

    • Monthly access fee $2,500 plus vat ($2,812.50 vat inclusive)
    • 2 Ussd slots per month
    • 3,000 monthly minimum
    • Ability to utilize SMS for 2 way messaging
    • Set up
    • Hosting of platform
    • Training as needed
    • SMS connectivity
    • Maintenance
    • Dedicated resource to handle messaging on TSTT behalf
    • Mobile Master control (MMC) to be branded with Blink/bmobile powered by NOVO
    Tiered pricingTier sms messages out of pk ratesBoth Networks
    4001-6000$0.30
    <10,000$0.27
    <15,000$0.25
    >20,000$0.23
  • 6. Are there any additional requirements for Direc Text?

    Customers will be informed of any additional requirements by the Account Managers or Product Manager

  • 7. What type of functionality does Direc Text offer?

    The following features form the Direct Text service:

    • One (1) Way and Two (2) Way Broadcast SMS messages
    • Text 2 Win Campaigns
    • Polls and Voting Campaigns
    • Instant or Scheduled Message

    Delivery

    • Real Time Reporting
  • 8. How will the customer be billed for the Direc Text service?

    Customers will be invoiced on a monthly basis based on the volume of SMS transactions

  • 9. Who do customers contact for assistance or queries?

    For assistance or queries, please contact your TSTT Account Manager, a bmobile Store or dial *100

Exiting the Replacement of Fixed Voice Handsets
International Minutes Add-Ons
Med-Tips
MiFi Prepaid Plan
Mobile Number Portability (MNP)
Online Delivery
Premium Shared Plan
Prepaid Customers
Roaming Data Add-Ons
  • 1. What are bmobile Postpaid Data Roaming Add-Ons?

    bmobile Postpaid Roaming Add-Ons are Roaming Plans which allow customers to control their roaming charges while travelling abroad. Customers can take advantage of the Postpaid Roaming Add-Ons while roaming in the Caribbean, US, UK, Canada, Guyana and selected destinations in Europe, Central/South America and Asia.

    Bmobile offers:

    • Roaming Data Only Add-Ons valid in the Caribbean, Canada, Guyana, UK, USA, and selected destinations in Europe, Central/South America and Asia.
    • Roaming Combo Add-Ons, which offer the customer voice, data and SMS services while roaming, are valid in the Caribbean, USA, UK, Canada and Guyana
  • 2. What do Postpaid Roaming Add-Ons offer?

    a. The Postpaid Roaming Data Add-Ons offer the following:

    ADD-ONMBVALIDITY PERIODROAMING DESTINATIONPRICE(VAT Inclusive)
    Caribbean Data Pass99MB14 daysAnguilla, Antigua and Barbuda, Barbados, British Virgin Islands, Cayman Islands, Dominica, Grenada, Jamaica, Montserrat, St. Kitts and Nevis, St. Lucia, St. Vincent and The Grenadines, Turks & Caicos $111.38
    Americas & UK Data Pass99MB14 daysAnguilla, Antigua and Barbuda, Barbados, British Virgin Islands, Cayman Islands, Dominica, Grenada, Jamaica, Montserrat, St. Kitts and Nevis, St. Lucia, St. Vincent and The Grenadines, Turks & CaicosCanada, Guyana, US, UK$201.38
    Global Data Pass512MB14 daysCARIBBEAN: Anguilla, Antigua and Barbuda, Barbados, British Virgin Islands, Cayman Islands, Dominica, Dominican Republic, Grenada,, Jamaica, Montserrat, St. Kitts and Nevis, St. Lucia, St. Maarten, St. Vincent and The Grenadines, Turks & Caicos

    CANADA, UNITED KINGDOM, USA

    EUROPE: Spain, Germany, Switzerland,

    CENTRAL & SOUTH AMERICABelize, Costa Rica, El Salvador, Guatemala, Guyana, Mexico, Panama, Nicaragua, Suriname, Venezuela,

    ASIA: Hong Kong, China 
    $561.38

    b. Postpaid Roaming Combo Add-Ons offer the following:

    ADD-ONPLAN BUNDLEVALIDITY PERIODROAMING DESTINATIONPRICE(VAT Inclusive)
    Caribbean Combo Pass60mins 
    200MB 
    1000SMS
    14 days Anguilla, Antigua and Barbuda, Barbados, British Virgin Islands, Cayman Islands, Dominica, Grenada, Jamaica, Montserrat, St. Kitts and Nevis, St. Lucia, St. Vincent and The Grenadines, Turks & Caicos $168.75
    Americas & UK Combo Pass60mins 
    200MB 
    1000SMS
    14 DaysCanada, Guyana, US, UK, Anguilla, Antigua and Barbuda, Barbados, British Virgin Islands, Cayman Islands, Dominica, Grenada, Jamaica, Montserrat, St. Kitts and Nevis, St. Lucia, St. Vincent and The Grenadines, Turks & Caicos,$337.50
  • 3. How can a customer access the Postpaid Roaming Add-Ons?

    The Postpaid Data Roaming Add-Ons can be added via the *123# menu, option 3.

  • 4. Who can access/use the Postpaid Roaming Add-Ons?

    All postpaid customers with the Roaming service provisioned on their mobile number can access the Postpaid Roaming Add-Ons.

  • 5. Will the Postpaid Roaming Add-Ons work if the Roaming Service is not provisioned on my mobile number?

    No. The roaming service must be provisioned on a customer’s mobile number for the Add-Ons to work. Customers should verify that the service is active before purchasing the Postpaid Data Roaming Add-On and before travelling abroad. This can be done by dialing *100 from your mobile phone or visiting any bmobile Retail Store.

  • 6. What is the priority for in-package roaming bundles and the Postpaid Roaming Add-Ons?

    Only bmobile Everything Plans have in-package roaming bundles. The bmobile website can provide details of in-package roaming bundles. (https://bmobile.co.tt/mobile-4-2-2/#posteverything ).

    If a customer has purchased a Postpaid Roaming Add-On, this will be depleted first and then the in-package bundle will be depleted, assuming that the in-package bundle is applicable to the roaming destination.

  • 7. Is confirmation received when the plan is purchased?

    Yes. Customers will receive a confirmation message upon purchase of the Add-On.

  • 8. How can the balance on the Postpaid Roaming Add-On be checked?

    Customers can check the balance on the add-on by dialing *123# option 4, Query Balances.

  • 9. Can I purchase more than one bundle at a time?

    Customers can purchase any combination of Roaming Data Add-ons and Roaming Combo Add-Ons. For instance, a customer may purchase a Caribbean Combo Pass and a Caribbean Data Pass.

    • For Roaming Data Add-Ons, a customer will not be able to purchase the same plan until it is completely depleted or expired.
    • For Roaming Combo Add-Ons, a customer will only be able to purchase the same plan if the data allocation of the plan is fully depleted. Where there are remaining minutes or SMS from the first bundle purchased, these will be added to the latest purchase and will expire on the new bundle expiry date.
  • 10. Will customers be notified if the Postpaid Roaming Add-On has been used up?

    Customers will receive notifications when usage of the Add-On bundles are at is at 75%, 90% and 100%.

  • 11. What happens if Postpaid Roaming Add-On is used up?

    For customers on bmobile Everything Plans, if the add-on is exhausted, roaming usage will begin to deplete the available in-package Postpaid Data Roaming bundle, assuming that the in-package bundle is applicable to the roaming destination. If the latter is fully depleted or the in-package roaming bundle is not valid in the roaming destination, out of bundle roaming rates applicable to Everything Plans will apply. Visit https://bmobile.co.tt/postpaid-roaming-2/ for details of these rates.

    For customers on all other postpaid plans, if the add-on is exhausted, out of bundle roaming rates will applicable to those plans will apply.

    Visit http://bmobile.co.tt/postpaid-roaming/ for details of these rates.

    Alternatively, a customer can choose to purchase the Add-On again.

  • 12. Can the Postpaid Roaming Add-Ons be used with all devices?

    Yes, the Postpaid Roaming add-on can be used with all handsets/devices that allow data service including but not limited to Blackberry, Android and Apple devices.

  • 13. For which roaming partners are the Postpaid Roaming Add-Ons valid?

    The Postpaid Data Roaming Add-Ons are valid with the following partners in the following destinations:

    ROAMING DESTINATIONROAMING             PARTNER
    Caribbean *FLOW
    CanadaBell, Telus Mobility
    ChinaUnicom
    Costa RicaTelefónica
    Dominican RepublicClaro
    El SalvadorTelefónica Moviles
    GermanyTelefónica, E-Plus
    GuatemalaTelefónica Moviles
    GuyanaGT&T
    Hong KongSmartone
    MexicoPCS
    NicariaguaTelefónica Celular
    PanamaTelefónica Moviles
    SpainTelefónica
    St. MaartenTelCell
    SurinameTeleSur
    UKVodafone
    USA/CanadaAT&T, Bell, Telius Mobility
    VenezuelaTelefónica

    *Caribbean destinations are limited to Anguilla, Antigua and Barbuda, Barbados, British Virgin Islands, Cayman Islands, Dominica, Grenada, Jamaica, Montserrat, St. Kitts and Nevis, St. Lucia, St. Vincent and The Grenadines, Turks & Caicos

Security Packages: Vigilance Advanced & Pro Packages
Security Package: Vigilance Medi-Alert
Security Packages: Vigilance Monitor U & Monitor U Plus
  • 1. Will Bmobile Security monitor all customer owned alarm systems brands?

    No at this time Bmobile Security will only be monitoring and responding to wired DSC Panel system owners that have a working TSTT Landline.

  • 2. Are there a specific system age requirements?

    No there are no age requirement but customers must have TSTT fixed line service to qualify for the service. Customers are required to ensure their landline account is current and all bills payments up to date

  • 3. Why is a TSTT fixed line service required?

    Your system will require a landline phone connection to communicate with TSTT Alarm Monitoring Center if/when the alarm is triggered. The additional components can be wireless e.g. door and window sensors.

    The central panel would require a landline for connectivity. If the existing alarm system is not connected to the phone line, the customer must inform our sales representative when requesting the service.

  • 4. What are the benefits of Monitor U?

    Yes! The service starts from $99 per month and allows a previously none monitored home to be fully monitored by TSTT Alarm Center. Monitor U will also work in the case of a power outage because of its dependency on traditional telephony.

  • 5. What are the customer requirements for Monitor U?

    Customer must provide the following

    • A DSC wired alarm system.
    • A working 2 way TSTT Landline. Bill must be current.
    • Zone listing codes for different area of home, outlining name and location
    • Hard or soft copy of alarm system manual
    • Installation codes so our technicians can program system and integrate with alarm center.
    • This information is critical to a successful integration with TSTT Alarm Center and the effective and efficient performance of the service.
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