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KB FAQ

• 1. Can CarHub by bmobile work on any vehicle?
• 1. Can I use CarHub by bmobile if I don’t have a SMART phone?
• 1. How can I know if my CarHub by bmobile is properly activated?
• 1. How does Bmobile Medi Alert work?
• 1. Q: What is Mobile Number Portability?
• 1. What are bmobile International Minutes Add-Ons?
• 1. What are bmobile Postpaid Data Roaming Add-Ons?
• 1. What are the new bmobile Vigilance plans for Residential customers?
• 1. What are the standard reporting CarHub by bmobile would provide for any vehicle?
• 1. What are these alternative payment methods?
• 1. What does TSTT mean by saying they are exiting the replacement of Fixed Voice (landline) handsets?
• 1. What is bmobile SMS Med Tips service?
• 1. What is bmobile’s Direc Text service?
• 1. What is CarHub by bmobile?
• 1. What is the bmobile’s Med-Link service?
• 1. What is The Bundles Campaign?
• 1. What is the Postpaid Unlimited Plan?
• 1. What is the Prepaid “Give Us YOUR number” Campaign?
• 1. What is the Residential bmobile Security “Vacation Promotion?”
• 1. What is YOOZ TopUp?
• 1. Where can I apply for CarHub by bmobile service?
• 1. Where do I find the ODBII port in my vehicle?
• 1. Will Bmobile Security monitor all customer owned alarm systems brands?
• 1) What is the Postpaid Premium Shared Plan?
• 1) How can I become a bmobile customer and keep my number?
• 1) How can I participate in this promotion?
• 1) How do I purchase a plan?
• 1) How do I purchase a plan?
• 1) How will I know when my plan expires?
• 1) What is bmobile online delivery Service?
• 1) What is MIFI?
• 1) What is MIFI?
• 1) What is the launch date of bmobile’s Postpaid Plans?
• 1) What is the Mifi Premium Postpaid Plan?
• 10. Can additional devices be added to the new residential packages?
• 10. Can I send credit to someone from my top up balance using YOOZ TopUp?
• 10. If my phone is lost/stolen or disconnected will I still be charged for the service?
• 10. Q: Can a prepaid customer who wants to port remain anonymous?
• 10. What do I do if my device is lost/stolen?
• 10. When will the customer have access to the discounted plans?
• 10. Where can I get information on bmobile’s Fair Usage Policy?
• 10. Will customers be notified if the Postpaid Roaming Add-On has been used up?
• 10. Will unused International Minutes from the Add-ons rollover?
• 10) Can Members make modifications/changes to the plan?
• 10) How can I purchase a Data Add-On?
• 10) How can I use my Unlimited free access to FB and Whatsapp messaging apps?
• 10) If I need more minutes to other local or international destinations, what can I do?
• 10) Is there a charge for sms sent from the Web UI and/or App?
• 11. How do customers purchase the discounted Week and Month Plans?
• 11. How qualified are the nurses to give me advice?
• 11. Is there a maximum or minimum amount of top up I can purchase?
• 11. Q: When the customer ports, how will their phone work on the new network?
• 11. What are the penalties incurred if a customer gives up his service before the contract period expires?
• 11. What happens if Postpaid Roaming Add-On is used up?
• 11. What happens if the International Minutes Add-On is used up before bill cycle?
• 11) Will each subscriber on the plan receive monthly bills?
• 11) How can I sign up for any of these plans if I am already a bmobile Postpaid customer?
• 11) How can I use these plans when I travel abroad?
• 11) If I’m an existing Blink On the Go/ Hotspot customer will I be affected in anyway?
• 11) Is there a charge for sms sent from the Web UI and/or App?
• 12. Are there any other fees other than the monthly access charged associated with the service?
• 12. Can the Postpaid Roaming Add-Ons be used with all devices?
• 12. How can a customer stop the International Minutes Add-ons?
• 12. If someone steals my phone can they top up?
• 12. Q: Which of the following ports is allowed?
• 12. Will the customer be able to make calls to other networks from the bundle?
• 12) What happens when the Local Minute Bundle is depleted?
• 12) Can I buy other prepaid plans for use while travelling abroad?
• 12) Can I get a new device if my device is damaged or lost?
• 12) If I’m an existing Blink On the Go/ Hotspot customer will I be affected in anyway?
• 12) Is there a minimum service period with these plans?
• 13. Can the International Minutes Add-Ons be used while roaming?
• 13. For which roaming partners are the Postpaid Roaming Add-Ons valid?
• 13. Once I have registered, how do I access the service?
• 13. Q: Are any of the following ports not allowed?
• 13. What happens if I forget my passcode?
• 13. Will I be able to purchase other plans from the *123# menu?
• 13) What happens when the Data Bundle is depleted?
• 13) Can I get a new device if my device is damaged or lost?
• 13) How do I enjoy more value from these plans?
• 13) If I am bringing my number from another network, will I receive any bonus?
• 13) What do I need to sign up for MIFI service?
• 14. Are there any charges associated with using this service when I am in another country?
• 14. Can the International Minutes Add-Ons be used with all devices?
• 14. How do I check the balance on my plan?
• 14. Q: Will porting cause the customer’s contacts to be lost?
• 14. What happens if I enter the wrong passcode?
• 14) Can subscribers roam using Premium Shared Plan minutes?
• 14) Can I sign up to Auto renew the new plans?
• 14) How can I sign up for any of these plans if I am not a bmobile Postpaid customer?
• 14) What do I need to sign up for MIFI service?
• 14) Where can I roam with the data on my plan?
• 15. Can I change my top up pass code?
• 15. How do I use the service when I am in another country?
• 15. Q: Will undelivered SMS messages prior to porting be lost?
• 15) Can subscribers make international calls from the Postpaid Shared Plan minutes?
• 15) Do I benefit from this new offer, if I have already purchased a plan?
• 15) Where can I roam with the data on my plan?
• 16. Q: Will old voicemail, SMS, MMS and ancillary services be lost?
• 16. What happens when I call?
• 16. Where can I register for this service?
• 16) Is there a contractual term for the Postpaid Shared Plan?
• 16) How will I know when my plan expires?
• 17. If the machine is not working at the registration location what do I do?
• 17. Q: Can multiple telephone numbers be ported under one porting request?
• 17. Will the nurse be able to prescribe medication for me?
• 17) Is an advance payment required when signing up for the plan?
• 17) Can I purchase these plans online?
• 18. Can I register multiple bank cards to my phone number?
• 18. Can I use the service to seek medical assistance for my loved ones?
• 18. Q: When it involves multiple numbers on one account being ported, is there a need to validate the port for each number?
• 18) How can a customer signup for the Premium Shared Plan?
• 18) If I switch to bmobile, can I purchase these plans?
• 19. How confidential is this service?
• 19. If I already registered one bank and decide that I will like to use a different bank card for this service, what should I do?
• 19. Q: How will both postpaid and prepaid mobile telephone numbers be validated?
• 19) Where can I call for further information about this promotion?
• 2. Are there a specific system age requirements?
• 2. Can I use my CarHub by bmobile dongle in all my vehicles?
• 2. Does the CarHub ODB support both 12V and 24V vehicles?
• 2. How do I access the CarHub app?
• 2. How do I install the CarHub by bmobile dongle?
• 2. How does it work?
• 2. How is this possible?
• 2. How will the service work?
• 2. Q: What is Number Porting?
• 2. What are the available bundled International Minutes:
• 2. What are the benefits?
• 2. What are the details of the text or scan promotion?
• 2. What are the key features of CarHub by bmobile?
• 2. What are the requirements to apply for the bmobile CarHub Service?
• 2. What do Postpaid Roaming Add-Ons offer?
• 2. What does the offer include?
• 2. What is Channel Optimization?
• 2. What is the battery life of the medical alert pendant/wristband?
• 2. What is the promotional period?
• 2. What should I do if my CarHub by bmobile dongle is offline while it is installed in the vehicle?
• 2. When does the Postpaid Unlimited Plan take effect?
• 2. Who can apply for the new bmobile Vigilance packages?
• 2. Will TSTT still provide a handset when I request new Fixed Voice service from TSTT?
• 2) What services are included in the bmobile Premium Shared Plan?
• 2) Do I get a discount off my Postpaid plan when I switch to bmobile?
• 2) How long can I enjoy the free service?
• 2) How will I know that I have successfully added a plan to my account?
• 2) How will I know that I have successfully added a plan to my account?
• 2) What do the Postpaid Plans offer?
• 2) What is the duration of the Promotion?
• 2) What new features are available on MIFI?
• 2) What new features are available on MIFI?
• 2) When does the bmobile online delivery service take effect?
• 2) Where can I call for further information about this promotion?
• 20. Can I use my Linx PIN as the passcode for YOOZ TopUp?
• 20. Q: What is the time frame within which the validation of porting request must be completed by the customer?
• 20. Which pharmacies are in the Discount Network?
• 21. What discount will I receive on pharmaceutical products and other medical services from Med-Link’s partner network?
• 21. Q: How much will the customer be charged for porting?
• 21. What if I lost my credit or debit card?
• 22. Do I see these transactions in my bank statements?
• 22. How will they know I am a Med-Link customer?
• 22. Q: How much does the confirmation SMS cost?
• 23. Is calling the only option to access the service?
• 23. Q: Can a prepaid customer send a confirmation SMS if they have zero balance?
• 23. What if I do not agree with the amounts shown on the bank statement? It took more or less money?
• 24. If someone steals my phone can they access my bank account?
• 24. If the Balance on my account is overdue, can I still use the service?
• 24. Q: For prepaid customers who are porting, what happens to unused credit balances?
• 25. Can I apply for the mobile service from my landline?
• 25. If someone gets my passcode can they access my bank account?
• 25. Q: What is the Porting SMS Authorisation Number?
• 26. Can I have more than one number registered?
• 26. I registered with my credit card and saw on my statement that I was charged $1. What was this for?
• 26. Q: How does the customer know the progress of their Port Request?
• 27. Can I cancel the subscription at any time?
• 27. Q: For portpaid customers, if the minimum term of their contract has not expired, what happens?
• 27. What to do if when trying to do a top up, I am getting errors on phone?
• 28. Once subscribed for the yearly plan and request early termination, will I receive a refund for the period I no longer have use of the service?
• 28. Q: Can a customer port if their number is barred or suspended?
• 29. Q: Can a customer port if they have an unpaid billed invoice?
• 29. Who should I contact to handle any queries with the service?
• 3. Are there contracts associated with the bmobile Car Hub packages?
• 3. Can CarHub by bmobile solution unlock, start or shut down my vehicle remotely?
• 3. Can I make payments at these dealers for my residential bills also?
• 3. How can a customer access the International Minutes Add-Ons?
• 3. How can a customer access the Postpaid Roaming Add-Ons?
• 3. How can customers acquire this service?
• 3. How do I scan the QR Code?
• 3. How does CarHub by bmobile work?
• 3. If I have a medical emergency and I press my Bmobile Medi Alert pendant will it cost me money?
• 3. Is there a shorter way that I can top up my phone?
• 3. Is this service available to all bmobile customers?
• 3. Q: What are the benefits of porting?
• 3. What does the customer have to do to redeem the offer?
• 3. What does the packages include?
• 3. What type of medical tips will I get?
• 3. When will TSTT stop replacing Fixed Voice handsets?
• 3. Which customers are eligible for the promotion?
• 3. Who is eligible for the bmobile Postpaid Unlimited Plan?
• 3. Why is a TSTT fixed line service required?
• 3. Will the CarHub by bmobile dongle run down my battery once plugged in?
• 3. Would installing the CarHub by bmobile dongle tamper with my vehicle warranty?
• 3) How many subscribers are allowed to share from the plan?
• 3) Can I purchase more than one plan, at the same time?
• 3) Can I purchase more than one plan, at the same time?
• 3) Can I purchase more than one plan, at the same time?
• 3) How will I be charged after 30 days?
• 3) What bmobile products/services can I sign up for with the online delivery service?
• 3) What do I need to bring my number to bmobile?
• 3) What is the App I can use to manage my device?
• 3) What is the App I can use to manage my device?
• 3) What’s included in these plans?
• 3) Who can qualify for this Promotion?
• 30. Q: Can a customer port if their number is reported lost or stolen?
• 30. What do I do if I change my mobile number?
• 31. How often can I use this service?
• 31. Q: What are the possible reasons why a porting request could be rejected by the Clearing House?
• 32. How do I get discount at the Pharmacy using my landline service?
• 33. How do I get discounts at the Pharmacy using my mobile device?
• 4. Does the CarHub by bmobile dongle remain active after vehicle is switched off?
• 4. For customers requesting a change of handset before 1st January 2019, will we be allowed to change our handsets before the change is effected?
• 4. How can a subscriber sign-up for/upgrade to the Postpaid Unlimited Plan?
• 4. How can I subscribe for Med-Link?
• 4. How do I remove the CarHub by bmobile dongle?
• 4. How soon will these payments credit?
• 4. How will the winners be chosen for the monthly prize?
• 4. Is CarHub by bmobile a security device for vehicles?
• 4. Is the service available for both Pre-paid and Post-paid?
• 4. Q: Where can customers port?
• 4. What are the benefits of CarHub by bmobile?
• 4. What are the benefits of Direc Text?
• 4. What are the benefits of Monitor U?
• 4. What is the contract period for these new packages?
• 4. What should I do if I don’t receive the top up confirmation SMS?
• 4. Where can the customer go to SWITCH their number to Bmobile?
• 4. Who can access/use the International Minutes Add-Ons?
• 4. Who can access/use the Postpaid Roaming Add-Ons?
• 4. Would I be eligible for the promotion if I do not own a smart phone/device?
• 4) Is there an additional cost to add subscribers to the Shared Plan?
• 4) How do I get service every month?
• 4) If Anywhere minutes are depleted, can I continue to make local calls?
• 4) If I buy multiple plans on my account, which one will be used up first?
• 4) If I buy multiple plans on my account, which one will be used up first?
• 4) If I buy multiple plans on my account, which one will be used up first?
• 4) Is an advance payment required?
• 4) Is there a minimum service period?
• 4) What do I need to bring my number to bmobile?
• 4) What is required to sign up for online delivery?
• 4) Will I enjoy the discounted plans forever?
• 5. Can customers roam from Postpaid Unlimited Plan minutes?
• 5. Do I need to use reference number in the confirmation text?
• 5. How can I unsubscribe from Med-Link?
• 5. How many devices can connect to the Carhub by bmobile wifi?
• 5. How many times am I eligible to enter?
• 5. How much does the customer pay to SWITCH their number?
• 5. How would I know if my CarHub by bmobile dongle was removed?
• 5. If ignition is switched off would my CarHub by bmobile dongle be activated if vehicle is tampered with?
• 5. Is confirmation received when the International Minutes Add-on is purchased?
• 5. Is there a cost associated with this service?
• 5. Is there an option for customers to purchase there equipment upfront?
• 5. Q: What are the porting days?
• 5. What are the costs associated with Direc Text?
• 5. What are the customer requirements for Monitor U?
• 5. What does CarHub by bmobile package include?
• 5. What if I’m unable to come to any of these locations?
• 5. When will the draws for the monthly prizes occur?
• 5. Where can I purchase a fixed voice (landline) handset?
• 5. Will the Postpaid Roaming Add-Ons work if the Roaming Service is not provisioned on my mobile number?
• 5) Who can be the Owner of a bmobile Premium Shared Plan?
• 5) Can I keep my handset?
• 5) Can I still buy other prepaid plans or participate in other promotions, while I have one of these plans?
• 5) How can I sign up for bmobile’s products/services?
• 5) If Anywhere minutes are depleted, can I continue to make international calls to the listed destinations?
• 5) Is there a minimum service period?
• 5) Is there an Early Termination Fee for removing service before the end of the minimum service period?
• 5) What happens if I don’t top up immediately at the start of the month?
• 6. Are there any additional requirements for Direc Text?
• 6. Can customers roam from Postpaid Unlimited Plan Data?
• 6. Can TSTT Employees be eligible to win?
• 6. Does TSTT charge me a monthly rental for my landline handset?
• 6. How can the balance on the International Minutes Add-On be checked?
• 6. How does the customer SWITCH their number?
• 6. How is the over speed limit calculated?
• 6. How much does the service cost?
• 6. How will I know if I have won prize?
• 6. Is the Health information obtained from a reliable source?
• 6. Q: What is the porting time from mobile to mobile?
• 6. What are the fees associated with the bmobile CarHub service?
• 6. What is the priority for in-package roaming bundles and the Postpaid Roaming Add-Ons?
• 6. What is the registration procedure?
• 6. Will CarHub by bmobile work anywhere across the country?
• 6. Will customers be billed for installation of bmobile Vigilance Service?
• 6) Who can be added as a Member to the bmobile Premium Shared Plan?
• 6) Can I make calls to other international destinations?
• 6) How do I credit (top up) the phone number when the sim is in the mifi device?
• 6) How long does the process take?
• 6) How long should it take to receive my bmobile package?
• 6) Is there any warranty on the device?
• 6) What do I need to sign up for Mifi Service?
• 6) Where can I call with these plans?
• 7. Can customers with customer owned equipment purchase additional components?
• 7. Can I still report a fault on my landline if I have a problem?
• 7. Can I utilize my CarHub by bmobile service internationally?
• 7. Does this registration have an expiry date?
• 7. How can I opt-out from receiving the service?
• 7. How can the balance on the International Minutes Add-Ons be checked?
• 7. How does CarHub by bmobile identify fatigue driving?
• 7. If I win, can I give my prize to someone else?
• 7. Is confirmation received when the plan is purchased?
• 7. Is this offer available to all prepaid customers?
• 7. Once I have registered, can I use the service right away?
• 7. Q: How quickly can the customer port to another service provider?
• 7. What type of functionality does Direc Text offer?
• 7. Where can I call with this plan?
• 7. Whom do I contact, if I need assistance or have queries about this promotion?
• 7) What happens if the Member number I want to add is not currently on my name?
• 7) Can I exceed my data plan and get charged Out of Bundle rates?
• 7) Can I use Facebook or WhatsApp messages when I travel?
• 7) How can I use the text messages in this plan?
• 7) How much does it cost to change to bmobile?
• 7) Is there a fee for the delivery service?
• 7) Is there any warranty on the device?
• 7) Where can I get more information on Mifi Service?
• 8. Are text messages to Premium Numbers and/or short codes included in the Unlimited SMS?
• 8. Can someone else collect my prize for me?
• 8. How can the balance on the Postpaid Roaming Add-On be checked?
• 8. How much warranty do I receive when I purchase the CarHub by bmobile dongle?
• 8. How will the customer be billed for the Direc Text service?
• 8. Once I have successfully subscribed for the service can I call from any number with my ID?
• 8. Q: What supporting documents are required for a Postpaid Port?
• 8. What if I lost or changed my phone?
• 8. When does this promotion begin?
• 8. Which factors contribute to my final driving score?
• 8. Will bmobile Vigilance be responsible for maintenance of the customer owned equipment?
• 8. Will customers be notified when the Add-Ons have been used up?
• 8) Can an existing Postpaid Subscriber be added as a Member to the Premium Shared Plan
• 8) Can I exceed my data plan and get charged pay as you go rates?
• 8) Can I make calls when I travel abroad?
• 8) How can I use my Unlimited Data?
• 8) What are the existing postpaid add on data bundles?
• 8) Will I be required to make any other payment for the requested service?
• 9. Can any of my other family members call in case of an emergency?
• 9. Can I purchase more than one bundle at a time?
• 9. How can I get more information about this promotion?
• 9. How does my CarHub solution generate trips on the system?
• 9. How long will this promotion be valid for?
• 9. Is there a contractual term for the Postpaid Unlimited Plan?
• 9. Is there a cost to registration?
• 9. Q: What supporting documents are required for a Prepaid Port?
• 9. What are the other bmobile Vigilance packages available to customers?
• 9. Who do customers contact for assistance or queries?
• 9. Who do I contact if I encounter problems with my bmobile CarHub service?
• 9. Will customers be required to Dial the *123 menu to purchase the add-ons again when they have been used up?
• 9) Do all Members have to join the plan at the same time?
• 9) How can I get assistance if I have a query regarding an online request?
• 9) How can I purchase a Data Add-On?
• 9) What are the mifi prepaid add on data bundles?
• 9) When I travel, can I use data if my roaming bundle is depleted?
• 9) When I travel, can I use data if my roaming bundle is depleted?