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Fixed Line Cessation
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Nuisance and Disturbing Calls

KB FAQ

1. Can CarHub by bmobile work on any vehicle?
1. Can I use CarHub by bmobile if I don’t have a SMART phone?
1. How can I know if my CarHub by bmobile is properly activated?
1. How does Bmobile Medi Alert work?
1. Q: What is Mobile Number Portability?
1. What are bmobile International Minutes Add-Ons?
1. What are bmobile Postpaid Data Roaming Add-Ons?
1. What are the new bmobile Vigilance plans for Residential customers?
1. What are the standard reporting CarHub by bmobile would provide for any vehicle?
1. What are these alternative payment methods?
1. What does TSTT mean by saying they are exiting the replacement of Fixed Voice (landline) handsets?
1. What is bmobile SMS Med Tips service?
1. What is bmobile’s Direc Text service?
1. What is CarHub by bmobile?
1. What is the bmobile’s Med-Link service?
1. What is The Bundles Campaign?
1. What is the Postpaid Unlimited Plan?
1. What is the Prepaid “Give Us YOUR number” Campaign?
1. What is the Residential bmobile Security “Vacation Promotion?”
1. What is YOOZ TopUp?
1. Where can I apply for CarHub by bmobile service?
1. Where do I find the ODBII port in my vehicle?
1. Will Bmobile Security monitor all customer owned alarm systems brands?
1) What is the Postpaid Premium Shared Plan?
1) How can I become a bmobile customer and keep my number?
1) How can I participate in this promotion?
1) How do I purchase a plan?
1) How do I purchase a plan?
1) How will I know when my plan expires?
1) What is bmobile online delivery Service?
1) What is MIFI?
1) What is MIFI?
1) What is the launch date of bmobile’s Postpaid Plans?
1) What is the Mifi Premium Postpaid Plan?
10. Can additional devices be added to the new residential packages?
10. Can I send credit to someone from my top up balance using YOOZ TopUp?
10. If my phone is lost/stolen or disconnected will I still be charged for the service?
10. Q: Can a prepaid customer who wants to port remain anonymous?
10. What do I do if my device is lost/stolen?
10. When will the customer have access to the discounted plans?
10. Where can I get information on bmobile’s Fair Usage Policy?
10. Will customers be notified if the Postpaid Roaming Add-On has been used up?
10. Will unused International Minutes from the Add-ons rollover?
10) Can Members make modifications/changes to the plan?
10) How can I purchase a Data Add-On?
10) How can I use my Unlimited free access to FB and Whatsapp messaging apps?
10) If I need more minutes to other local or international destinations, what can I do?
10) Is there a charge for sms sent from the Web UI and/or App?
11. How do customers purchase the discounted Week and Month Plans?
11. How qualified are the nurses to give me advice?
11. Is there a maximum or minimum amount of top up I can purchase?
11. Q: When the customer ports, how will their phone work on the new network?
11. What are the penalties incurred if a customer gives up his service before the contract period expires?
11. What happens if Postpaid Roaming Add-On is used up?
11. What happens if the International Minutes Add-On is used up before bill cycle?
11) Will each subscriber on the plan receive monthly bills?
11) How can I sign up for any of these plans if I am already a bmobile Postpaid customer?
11) How can I use these plans when I travel abroad?
11) If I’m an existing Blink On the Go/ Hotspot customer will I be affected in anyway?
11) Is there a charge for sms sent from the Web UI and/or App?
12. Are there any other fees other than the monthly access charged associated with the service?
12. Can the Postpaid Roaming Add-Ons be used with all devices?
12. How can a customer stop the International Minutes Add-ons?
12. If someone steals my phone can they top up?
12. Q: Which of the following ports is allowed?
12. Will the customer be able to make calls to other networks from the bundle?
12) What happens when the Local Minute Bundle is depleted?
12) Can I buy other prepaid plans for use while travelling abroad?
12) Can I get a new device if my device is damaged or lost?
12) If I’m an existing Blink On the Go/ Hotspot customer will I be affected in anyway?
12) Is there a minimum service period with these plans?
13. Can the International Minutes Add-Ons be used while roaming?
13. For which roaming partners are the Postpaid Roaming Add-Ons valid?
13. Once I have registered, how do I access the service?
13. Q: Are any of the following ports not allowed?
13. What happens if I forget my passcode?
13. Will I be able to purchase other plans from the *123# menu?
13) What happens when the Data Bundle is depleted?
13) Can I get a new device if my device is damaged or lost?
13) How do I enjoy more value from these plans?
13) If I am bringing my number from another network, will I receive any bonus?
13) What do I need to sign up for MIFI service?
14. Are there any charges associated with using this service when I am in another country?
14. Can the International Minutes Add-Ons be used with all devices?
14. How do I check the balance on my plan?
14. Q: Will porting cause the customer’s contacts to be lost?
14. What happens if I enter the wrong passcode?
14) Can subscribers roam using Premium Shared Plan minutes?
14) Can I sign up to Auto renew the new plans?
14) How can I sign up for any of these plans if I am not a bmobile Postpaid customer?
14) What do I need to sign up for MIFI service?
14) Where can I roam with the data on my plan?
15. Can I change my top up pass code?
15. How do I use the service when I am in another country?
15. Q: Will undelivered SMS messages prior to porting be lost?
15) Can subscribers make international calls from the Postpaid Shared Plan minutes?
15) Do I benefit from this new offer, if I have already purchased a plan?
15) Where can I roam with the data on my plan?
16. Q: Will old voicemail, SMS, MMS and ancillary services be lost?
16. What happens when I call?
16. Where can I register for this service?
16) Is there a contractual term for the Postpaid Shared Plan?
16) How will I know when my plan expires?
17. If the machine is not working at the registration location what do I do?
17. Q: Can multiple telephone numbers be ported under one porting request?
17. Will the nurse be able to prescribe medication for me?
17) Is an advance payment required when signing up for the plan?
17) Can I purchase these plans online?
18. Can I register multiple bank cards to my phone number?
18. Can I use the service to seek medical assistance for my loved ones?
18. Q: When it involves multiple numbers on one account being ported, is there a need to validate the port for each number?
18) How can a customer signup for the Premium Shared Plan?
18) If I switch to bmobile, can I purchase these plans?
19. How confidential is this service?
19. If I already registered one bank and decide that I will like to use a different bank card for this service, what should I do?
19. Q: How will both postpaid and prepaid mobile telephone numbers be validated?
19) Where can I call for further information about this promotion?
2. Are there a specific system age requirements?
2. Can I use my CarHub by bmobile dongle in all my vehicles?
2. Does the CarHub ODB support both 12V and 24V vehicles?
2. How do I access the CarHub app?
2. How do I install the CarHub by bmobile dongle?
2. How does it work?
2. How is this possible?
2. How will the service work?
2. Q: What is Number Porting?
2. What are the available bundled International Minutes:
2. What are the benefits?
2. What are the details of the text or scan promotion?
2. What are the key features of CarHub by bmobile?
2. What are the requirements to apply for the bmobile CarHub Service?
2. What do Postpaid Roaming Add-Ons offer?
2. What does the offer include?
2. What is Channel Optimization?
2. What is the battery life of the medical alert pendant/wristband?
2. What is the promotional period?
2. What should I do if my CarHub by bmobile dongle is offline while it is installed in the vehicle?
2. When does the Postpaid Unlimited Plan take effect?
2. Who can apply for the new bmobile Vigilance packages?
2. Will TSTT still provide a handset when I request new Fixed Voice service from TSTT?
2) What services are included in the bmobile Premium Shared Plan?
2) Do I get a discount off my Postpaid plan when I switch to bmobile?
2) How long can I enjoy the free service?
2) How will I know that I have successfully added a plan to my account?
2) How will I know that I have successfully added a plan to my account?
2) What do the Postpaid Plans offer?
2) What is the duration of the Promotion?
2) What new features are available on MIFI?
2) What new features are available on MIFI?
2) When does the bmobile online delivery service take effect?
2) Where can I call for further information about this promotion?
20. Can I use my Linx PIN as the passcode for YOOZ TopUp?
20. Q: What is the time frame within which the validation of porting request must be completed by the customer?
20. Which pharmacies are in the Discount Network?
21. What discount will I receive on pharmaceutical products and other medical services from Med-Link’s partner network?
21. Q: How much will the customer be charged for porting?
21. What if I lost my credit or debit card?
22. Do I see these transactions in my bank statements?
22. How will they know I am a Med-Link customer?
22. Q: How much does the confirmation SMS cost?
23. Is calling the only option to access the service?
23. Q: Can a prepaid customer send a confirmation SMS if they have zero balance?
23. What if I do not agree with the amounts shown on the bank statement? It took more or less money?
24. If someone steals my phone can they access my bank account?
24. If the Balance on my account is overdue, can I still use the service?
24. Q: For prepaid customers who are porting, what happens to unused credit balances?
25. Can I apply for the mobile service from my landline?
25. If someone gets my passcode can they access my bank account?
25. Q: What is the Porting SMS Authorisation Number?
26. Can I have more than one number registered?
26. I registered with my credit card and saw on my statement that I was charged $1. What was this for?
26. Q: How does the customer know the progress of their Port Request?
27. Can I cancel the subscription at any time?
27. Q: For portpaid customers, if the minimum term of their contract has not expired, what happens?
27. What to do if when trying to do a top up, I am getting errors on phone?
28. Once subscribed for the yearly plan and request early termination, will I receive a refund for the period I no longer have use of the service?
28. Q: Can a customer port if their number is barred or suspended?
29. Q: Can a customer port if they have an unpaid billed invoice?
29. Who should I contact to handle any queries with the service?
3. Are there contracts associated with the bmobile Car Hub packages?
3. Can CarHub by bmobile solution unlock, start or shut down my vehicle remotely?
3. Can I make payments at these dealers for my residential bills also?
3. How can a customer access the International Minutes Add-Ons?
3. How can a customer access the Postpaid Roaming Add-Ons?
3. How can customers acquire this service?
3. How do I scan the QR Code?
3. How does CarHub by bmobile work?
3. If I have a medical emergency and I press my Bmobile Medi Alert pendant will it cost me money?
3. Is there a shorter way that I can top up my phone?
3. Is this service available to all bmobile customers?
3. Q: What are the benefits of porting?
3. What does the customer have to do to redeem the offer?
3. What does the packages include?
3. What type of medical tips will I get?
3. When will TSTT stop replacing Fixed Voice handsets?
3. Which customers are eligible for the promotion?
3. Who is eligible for the bmobile Postpaid Unlimited Plan?
3. Why is a TSTT fixed line service required?
3. Will the CarHub by bmobile dongle run down my battery once plugged in?
3. Would installing the CarHub by bmobile dongle tamper with my vehicle warranty?
3) How many subscribers are allowed to share from the plan?
3) Can I purchase more than one plan, at the same time?
3) Can I purchase more than one plan, at the same time?
3) Can I purchase more than one plan, at the same time?
3) How will I be charged after 30 days?
3) What bmobile products/services can I sign up for with the online delivery service?
3) What do I need to bring my number to bmobile?
3) What is the App I can use to manage my device?
3) What is the App I can use to manage my device?
3) What’s included in these plans?
3) Who can qualify for this Promotion?
30. Q: Can a customer port if their number is reported lost or stolen?
30. What do I do if I change my mobile number?
31. How often can I use this service?
31. Q: What are the possible reasons why a porting request could be rejected by the Clearing House?
32. How do I get discount at the Pharmacy using my landline service?
33. How do I get discounts at the Pharmacy using my mobile device?
4. Does the CarHub by bmobile dongle remain active after vehicle is switched off?
4. For customers requesting a change of handset before 1st January 2019, will we be allowed to change our handsets before the change is effected?
4. How can a subscriber sign-up for/upgrade to the Postpaid Unlimited Plan?
4. How can I subscribe for Med-Link?
4. How do I remove the CarHub by bmobile dongle?
4. How soon will these payments credit?
4. How will the winners be chosen for the monthly prize?
4. Is CarHub by bmobile a security device for vehicles?
4. Is the service available for both Pre-paid and Post-paid?
4. Q: Where can customers port?
4. What are the benefits of CarHub by bmobile?
4. What are the benefits of Direc Text?
4. What are the benefits of Monitor U?
4. What is the contract period for these new packages?
4. What should I do if I don’t receive the top up confirmation SMS?
4. Where can the customer go to SWITCH their number to Bmobile?
4. Who can access/use the International Minutes Add-Ons?
4. Who can access/use the Postpaid Roaming Add-Ons?
4. Would I be eligible for the promotion if I do not own a smart phone/device?
4) Is there an additional cost to add subscribers to the Shared Plan?
4) How do I get service every month?
4) If Anywhere minutes are depleted, can I continue to make local calls?
4) If I buy multiple plans on my account, which one will be used up first?
4) If I buy multiple plans on my account, which one will be used up first?
4) If I buy multiple plans on my account, which one will be used up first?
4) Is an advance payment required?
4) Is there a minimum service period?
4) What do I need to bring my number to bmobile?
4) What is required to sign up for online delivery?
4) Will I enjoy the discounted plans forever?
5. Can customers roam from Postpaid Unlimited Plan minutes?
5. Do I need to use reference number in the confirmation text?
5. How can I unsubscribe from Med-Link?
5. How many devices can connect to the Carhub by bmobile wifi?
5. How many times am I eligible to enter?
5. How much does the customer pay to SWITCH their number?
5. How would I know if my CarHub by bmobile dongle was removed?
5. If ignition is switched off would my CarHub by bmobile dongle be activated if vehicle is tampered with?
5. Is confirmation received when the International Minutes Add-on is purchased?
5. Is there a cost associated with this service?
5. Is there an option for customers to purchase there equipment upfront?
5. Q: What are the porting days?
5. What are the costs associated with Direc Text?
5. What are the customer requirements for Monitor U?
5. What does CarHub by bmobile package include?
5. What if I’m unable to come to any of these locations?
5. When will the draws for the monthly prizes occur?
5. Where can I purchase a fixed voice (landline) handset?
5. Will the Postpaid Roaming Add-Ons work if the Roaming Service is not provisioned on my mobile number?
5) Who can be the Owner of a bmobile Premium Shared Plan?
5) Can I keep my handset?
5) Can I still buy other prepaid plans or participate in other promotions, while I have one of these plans?
5) How can I sign up for bmobile’s products/services?
5) If Anywhere minutes are depleted, can I continue to make international calls to the listed destinations?
5) Is there a minimum service period?
5) Is there an Early Termination Fee for removing service before the end of the minimum service period?
5) What happens if I don’t top up immediately at the start of the month?
6. Are there any additional requirements for Direc Text?
6. Can customers roam from Postpaid Unlimited Plan Data?
6. Can TSTT Employees be eligible to win?
6. Does TSTT charge me a monthly rental for my landline handset?
6. How can the balance on the International Minutes Add-On be checked?
6. How does the customer SWITCH their number?
6. How is the over speed limit calculated?
6. How much does the service cost?
6. How will I know if I have won prize?
6. Is the Health information obtained from a reliable source?
6. Q: What is the porting time from mobile to mobile?
6. What are the fees associated with the bmobile CarHub service?
6. What is the priority for in-package roaming bundles and the Postpaid Roaming Add-Ons?
6. What is the registration procedure?
6. Will CarHub by bmobile work anywhere across the country?
6. Will customers be billed for installation of bmobile Vigilance Service?
6) Who can be added as a Member to the bmobile Premium Shared Plan?
6) Can I make calls to other international destinations?
6) How do I credit (top up) the phone number when the sim is in the mifi device?
6) How long does the process take?
6) How long should it take to receive my bmobile package?
6) Is there any warranty on the device?
6) What do I need to sign up for Mifi Service?
6) Where can I call with these plans?
7. Can customers with customer owned equipment purchase additional components?
7. Can I still report a fault on my landline if I have a problem?
7. Can I utilize my CarHub by bmobile service internationally?
7. Does this registration have an expiry date?
7. How can I opt-out from receiving the service?
7. How can the balance on the International Minutes Add-Ons be checked?
7. How does CarHub by bmobile identify fatigue driving?
7. If I win, can I give my prize to someone else?
7. Is confirmation received when the plan is purchased?
7. Is this offer available to all prepaid customers?
7. Once I have registered, can I use the service right away?
7. Q: How quickly can the customer port to another service provider?
7. What type of functionality does Direc Text offer?
7. Where can I call with this plan?
7. Whom do I contact, if I need assistance or have queries about this promotion?
7) What happens if the Member number I want to add is not currently on my name?
7) Can I exceed my data plan and get charged Out of Bundle rates?
7) Can I use Facebook or WhatsApp messages when I travel?
7) How can I use the text messages in this plan?
7) How much does it cost to change to bmobile?
7) Is there a fee for the delivery service?
7) Is there any warranty on the device?
7) Where can I get more information on Mifi Service?
8. Are text messages to Premium Numbers and/or short codes included in the Unlimited SMS?
8. Can someone else collect my prize for me?
8. How can the balance on the Postpaid Roaming Add-On be checked?
8. How much warranty do I receive when I purchase the CarHub by bmobile dongle?
8. How will the customer be billed for the Direc Text service?
8. Once I have successfully subscribed for the service can I call from any number with my ID?
8. Q: What supporting documents are required for a Postpaid Port?
8. What if I lost or changed my phone?
8. When does this promotion begin?
8. Which factors contribute to my final driving score?
8. Will bmobile Vigilance be responsible for maintenance of the customer owned equipment?
8. Will customers be notified when the Add-Ons have been used up?
8) Can an existing Postpaid Subscriber be added as a Member to the Premium Shared Plan
8) Can I exceed my data plan and get charged pay as you go rates?
8) Can I make calls when I travel abroad?
8) How can I use my Unlimited Data?
8) What are the existing postpaid add on data bundles?
8) Will I be required to make any other payment for the requested service?
9. Can any of my other family members call in case of an emergency?
9. Can I purchase more than one bundle at a time?
9. How can I get more information about this promotion?
9. How does my CarHub solution generate trips on the system?
9. How long will this promotion be valid for?
9. Is there a contractual term for the Postpaid Unlimited Plan?
9. Is there a cost to registration?
9. Q: What supporting documents are required for a Prepaid Port?
9. What are the other bmobile Vigilance packages available to customers?
9. Who do customers contact for assistance or queries?
9. Who do I contact if I encounter problems with my bmobile CarHub service?
9. Will customers be required to Dial the *123 menu to purchase the add-ons again when they have been used up?
9) Do all Members have to join the plan at the same time?
9) How can I get assistance if I have a query regarding an online request?
9) How can I purchase a Data Add-On?
9) What are the mifi prepaid add on data bundles?
9) When I travel, can I use data if my roaming bundle is depleted?
9) When I travel, can I use data if my roaming bundle is depleted?

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